Junior Account Manager

Our client is a distributor of industrial, consumable products with a wide array of customers. They are a family run business with a fantastic culture & brilliant career progression. Due to their continued growth, they are looking for an Junior Account Manager to join their sales team. You will join the team as a Junior Account Manager & progress to an Account Manager and beyond!.

The role is to oversee any inbound customer enquiries providing excellent customer services, as well as processing orders & providing the customers up to date information about their orders. You will be part of the sales team so being a great team player is essential.

The role is office based and as the business has grown as a result of its honest dealings with customers and family values, large emphasis is given to telephone communication over email.

Responsibilities

• Communicating directly with customers. Providing the highest standard of customer service.
• Processing sales orders and confirming with customers. Speaking with them where necessary to make amendments and working with the Account Manager as appropriate.
• Providing updates to customers for sales orders which have a lead time (made to order items, or stock outage back-orders) and responding to customers' requests for an update on delivery time/date.
• Work with the Sales Team to improve efficiency and effectiveness of the department. Highlighting areas which could be improved.
• Identify opportunities to upsell to customers.
• Managing and maintaining good stock levels, escalating extraordinary usages or stock outages to line management.
• Processing any goods return requests.
• Processing any credit note requests.
• Processing any missing stock requests.
• Organising sample requests.
• Managing the sales email inbox, forwarding new enquiries to the Sales Manager.

Skill Requirements

• Positive and enthusiastic attitude.
• Excellent verbal and written communication skills.
• Efficient problem solver.
• High level of accuracy and attention to detail.
• Excellent time management and organisational skills.
• Willingness to adapt and learn, working as part of an expanding team.
• Mathematically competent.
• Self-driven and highly motivated individual.